The Hearing Center has been part of the Tri-State community since 1972. The center’s success can be attributed to its caring and expert staff. The clinical audiologists and other trained staff of the center have more than 150 years of combined hearing service experience. You’ll find the staff members of The Hearing Center are all long-time employees who have been providing care to clients for nearly as long as The Hearing Center has existed. The familiar, friendly faces of The Hearing Center staff are part of the reason so many customers continue to seek our services.   Nancy Bockway Nancy Bockway, M.A., CCC-A: Nancy is a clinical audiologist who joined The Hearing Center in 1982. She has more than 31 years of audiology experience. Nancy earned her master’s degree in audiology from the University of Tennessee in Knoxville, Tenn. and her bachelor’s degree in speechpathology and audiology from Marshall University in Huntington, W.Va. Nancy received her certificate of clinical competence from the American Speech, Language and Hearing Association, of which she also is a member. Additionally, she is a member of the American Academy of Audiology and the Kentucky Speech and Hearing Association. She maintains license in audiology and hearing aid dispensing in Kentucky, Ohio and West Virginia. Nancy is married with one child.     Diana Brown Diana Brown, COHC: Diana joined The Hearing Center in 1986. In her current role she conducts minor repairs on hearing aids and conducts industrial hearing testing. She received training in occupational hearing conservation at the University of Kentucky Medical Center in Lexington, Ky. Additionally, she has professional business and office training. Diana grew up in Grayson, Ky. but now resides in Boyd County with her husband and teenage son.       Lucy Diamond Lucy is operations manager for The Hearing Center. She has worked at the center since 1972, the very first year The Hearing Center opened its doors. Lucy’s professional background includes training at Huntington Business College in Huntington, W.Va. and Ashland Area Vocational School in Ashland, Ky. Lucy’s role at the center is to manage the day-to-day operations of the business. Lucy resides in Boyd County Kentucky with her husband. She has two adult children.   Rod Hieneman Rod became the owner of The Hearing Center in 2005. He earned a bachelor of health administration degree from the University of Kentucky in Lexington, Ky. and a master’s degree in hospital and health administration from Xavier University in Cincinnati, Ohio. In addition to his role with The Hearing Center, Rod serves as interim vice president of Planning and Operations at Our Lady of Bellefonte Hospital in Russell, Ky. He resides in Flatwoods, Ky. with his wife and two daughters.       Kim Lynch Kim started working at The Hearing Center only three years after its inception. Since 1975 Kim has served the center as a records and billing technician. With the exception of Lucy, Kim is the center’s most tenured employee. She resides in Ashland with her husband. She also has an adult daughter.         Robin Porter M.A., CCC-A: Robin is a clinical audiologist at The Hearing Center. She first came to work at The Hearing Center in 1988. After obtaining her bachelor’s degree from Marshall University in 1986, Porter attended the University of Tennessee where she earned her master’s degree in Audiology. Robin received her certificate of clinical competence from the American Speech, Language and Hearing Association, of which she also is a member. Additionally, she is a member of the American Academy of Audiology and the Kentucky Speech Language and Hearing Association. She maintains state audiology licensure for Kentucky, Ohio and West Virginia. She is married with two children.